Penfield Plumbing & Heating
4.3 (43 reviews)
Closed ⋅ Opens 8 AM
Plumber
Review Summary
- Positive Experiences: Customers consistently praise Penfield Plumbing for being friendly, professional, knowledgeable, and reliable. Technicians are often described as respectful, efficient, and focused on customer satisfaction. Many reviewers highlight the company's responsiveness, with some mentioning quick arrival times and after-hours service. Several technicians, including Lou, Steve, John, Bryan, and Jesse, are specifically mentioned as providing excellent service.
- Problem Resolution: Penfield Plumbing is successful in resolving various plumbing issues, from minor leaks to complex problems like sewer pipe repairs and sump pump issues. In one case, a technician went above and beyond to fix a persistent problem, even returning to add an additional part at no charge.
- Fair Pricing and Estimates: The company is generally perceived as offering fair and reasonable estimates.
- Negative Experience: One customer had a negative experience with a technician named Vinnie, citing high prices, repeated visits to fix the same issue, and poor workmanship. However, this was later somewhat rectified by a different technician.
- Office Staff: The office staff, particularly Monica and Renee, are praised for their helpfulness, professionalism, and efficiency.
- Loyalty and Recommendation: Many customers express their loyalty to Penfield Plumbing and recommend the company.
